Professional Summary

CASH THOMPSON

Over 20 years of experience in Project Management, Brand and Team Management with a strong background in
process change management, issue resolution and analyzing clients’ technology and service needs.
Demonstrated track record of successfully managing small to large projects and teams from start to finish.

SKILLS

Customer Service
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Communication Skills
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Brand Awareness
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Office Proficiency
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People Management
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Project Management
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Risk Management
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Applied Software
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Applied Electronics
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Telecommunications
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TRAINING AND CERTIFICATIONS

2018 - Current - National DOD Secret Clearance

2013/Beryl Health(Stericycle) - Dashboard of Leadership Graduation

2008/Microsoft - 2792 Implementing and Maintaining Microsoft SQL Server

2008/Microsoft - 2005 Integration Services

2007/Global Knowledge - Voice Over IP Foundations

2007/Cisco Systems - Advanced Services ICM/IPCC Reports

2006/COGNOS - 8 BI Authoring and Modeling FastTrack

2005/Cisco Systems - ICMPT/SA Bootcamp

Motivated and highly successful International, Enterprise Project Manager. Servant Leader with a strong background in training, development, process and change administration and analyzing client technology (software and hardware) service needs towards business. Demonstrated track record of successfully directing small to large scale projects from start to finish and establishing Project Management Office governance and incorporating Software Development Life Cycle, Waterfall and Agile methodologies. I bring brand, project and people leadership having directed over 1200 international implementation projects and merger initiatives between people, processes and technology.

Objective

Professional History

PORTFOLIO OF WORK OF CASH THOMPSON

Home: Project

October 2018 - Current

Lockheed Martin 0 Missiles and Fire Control

SENIOR INTEGRATED PROGRAM PLANNER – SECRET CLEARANCE

Senior Pogram Planner for Advanced Missile and Energy Programs for Lockheed Martin
Responsible for Integration of Cost, resource and Schedule, including planning and financial artifacts for programs ranging between $3m – $300m in revenue

APRIL 2011 - OCTOBER 2017

STERICYCLE COMMUNICATION SOLUTIONS / BEDFORD, TX, USA & CANADA

MANAGER – PROJECT MANAGEMENT, IMPLEMENTATIONS

Manager and mentor to 9 Project Managers (remote and local).
Slashed on-boarding time from 45 days to 10 days of over 2000 clients.
Catapulted return on investment and client speed to market by 22% - drove implementation on-boarding to 1-2 days.
Led Customization of Salesforce development using full Software Development Life Cycle to customize a unique Project Management tool within Salesforce.
Project Managed over 1200 large clients in U.S and Canada totaling 20 million dollars.

NOVEMBER 2003 - DECEMBER 2010

BLUE CROSS AND BLUE SHIELD / RICHARDSON, TX, USA

SENIOR CONTACT MANAGEMENT CENTER ANALYST

Led the merger of 24 call center reporting technologies into a single source data warehouse that allowed for discontinuation of outdated reporting technologies and processes.
Project Managed team of Vendor Developers (Avaya) that developed and implemented a new Interactive Voice Response Unit routing and front-end application using full Software Development Life Cycle processes that saved over 6 million dollars in annual revenue.
Developed and maintained Crystal Reporting infrastructure for the National Operations Center.

FEBRUARY 2003 - NOVEMBER 2003

TEK SYSTEMS / PLANO, TX, USA

CONTRACTOR/PROJECT MANAGER

Led the Enterprise Data Warehouse Project for Blue Cross Blue Shield which incorporated the Health Insurance Portability and Accountability Act standards and consolidating multiple database systems to the Warehouse.
HIRED FROM CONSULTANT FIRM – TEK SYSTEMS AS PERMANENT EMPLOYEE TO BLUE CROSS BLUE SHIELD NOVEMBER 2003.

APRIL 2000 - JUNE 2001

XO COMMUNICATIONS / PLANO, TX, USA

SENIOR IMPLEMENTATION ENGINEER

Led Synchronous Optical Network Ring builds, Distributed Control System equipment infrastructure builds for Electronic Commerce and equipment tracking.
Developed and maintained XO Communications Intranet (PlanetX) for internal provisioning and Metasolv’s Telecom Business Solution.

April 2000 - June 2001

TECHNOLOGY STAFFING RESOURCES / PLANO, TX, USA

ENGINEERING CONSULTANT/ANALYST

Consulted - Led development and implemented Telecom Business Solution project which merged engineering specifications and designs of XO SONET Network on XO’s
10 legacy systems to Metasolv’s Telecommunication Business Solutions (TBS).
HIRED FROM CONSULTANT FIRM – TECHNOLOGY STAFFING RESOURCES AS PERMANENT EMPLOYEE TO XO COMMUNICATIONS IN JUNE 2001.

March 1995 - February 1997

METROPOLITAN FIBER SYSTEMS / DALLAS, TX, USA

SENIOR NETWORK PROVISIONING ENGINEER and PROJECT MANAGER

Project managed Metropolitan Fiber P100K Project which delivered 100 thousand lines of co-carrier services per month to the business.
Engineered & documented design of Integrated Digital Loop Carrier equipment & connections to circuit requirements.

January 1990 - March 1995

SPRINT LONG DISTANCE/ IRVING, TX, USA

MANAGER - ACCESS PROVISIONING/INTERNAL NETWORK SEPCIALIZED SERVICES

Project managed Tier One installations, supported and maintained Lucent and Nortel switch equipment to trade shows and customer demonstrations for city/state/local government sites.
Managed 15 Customer Service Representatives in a 300 seat call center.
AWARDED BUSINESS SERVICES GROUP TOP PERFORMER AWARD - 1993.
AWARDED INFORMATION SYSTEMS EXCELLENCE AWARD - 1994
PROMOTED TO ACCESS PROVISIONING MANAGER.

"Try not to become a man of success. Rather become a man of value."

-- Albert Einstein

Home: Contact

January 1998 - April 2000

GTE/VERIZON / LEWISVILLE, TX, USA

BUSINESS INTEGRATION OPERATIONAL SUPPORT SPECIALIST

Led Quality Assurance, testing and software and hardware upgrades, mapping entire technical process for new Electronic Commerce platform.

February 1997 - January 1998

RENAISSANCE CONSULTING / LEWISVILLE, TX, USA

CONTRACTOR/SPECIALIST – BUSINESS PROCESS EXPERT

Analyzed, developed, documented, implemented and streamlined new E-Commerce Telecommunications products and processes for GTE from Initial ordering to final billing.
Project Managed test schedules to test developed business rules and products against scheduled software and hardware upgrades.
HIRED FROM CONSULTANT FIRM – RENAISSANCE CONSULTING AS PERMANENT EMPLOYEE TO GTE IN JANUARY 1998.

Get in Touch

3906 Calloway Dr
Mansfield, Tarrant County 76063
USA

(817) 881-1469

CashThompson@charter.net